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We always aim to dispatch your order within 24 hours, estimated delivery durations stated below each service. Standard UK, Euro and World deliveries are handled by Royal Mail.
Expedited services are sent by Fedex International for Europe and World or Royal Mail Special Delivery for the UK.
Please refer to the above table for delivery prices and estimated delivery times. Shipping prices may fluctuate from time to time. Please also note the following exceptions and restrictions where applicable:
Please note that all our shipments require a signature for delivery, so someone needs to be available to sign for your order at the delivery address.
24 Hour Tracked Disclaimer
All orders with 24 Hour Tracked Delivery will usually take 1-2 days delivery however we cannot guarantee this as in some cases delivery can take longer to process and delivery from Royal Mail. If you require a guaranteed next day delivery please select the UK Next Day delivery.
Orders placed after 2pm Mondays – Fridays will be processed the following working day.
If you have chosen to add a gift wrap with your delivery option, your items will be wrapped in tissue and enclosed in a beautiful branded gift bag.
Please do not include any gift wrap or boxes with any returns. Gift Wrap charges are non-refundable.
Customs and import duties
Please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, and cannot forsee any delays that this may cause. Please note you may also be charged customs for exchanges, we have no control over this.
Please don't worry- all our orders are dispatched with a unique tracking reference. Whilst most of our shipments arrive within the estimated timeframe, it can happen that delivery services are delayed beyond our control. Your cooperation is essential for us to assist you with any queries relating to a delayed delivery: First, we ask that you allow a little more time than the estimated days shown in the delivery table above, as in some cases parcels can take longer. Royal Mail will not look at missing parcels sent by recorded delivery unless the timeframe has been at least 14 working days.
If you have not been at your delivery address to sign for your parcel, please contact your local postal depot to check for your shipment. The delivery service will usually leave a card with contact details, if a delivery attempt has been made. Sometimes this is not the case so you should check anyway. We can provide your tracking reference, shipment date and status on request.
We offer a 100% guarantee, that if you are in any way dissatisfied with the goods you have ordered, we will either offer an exchange or refund the cost of the goods excluding any delivery charges - provided that you return them to us in their original condition, in waterproof packaging or similar, unworn, unwashed and with all labels intact within 30 Days from the dispatch date.
If your return is received by us after than the allowed timeframe we may send you a credit note.
Please ensure that briefs, thongs and shorts are tried on over your own underwear for hygienic reasons.
We reserve the right to refuse refund or exchange of items, where it is apparent that this has not been done or where items are in any other way compromised.
Please note that we are not able to accept returns of strings for hygienic reasons.
In order for us to receive your returns, please complete the returns note sent with your parcel stating your name and order number. Should you require an exchange, please provide the relevant productname, code, colour and size on the returns slip for us to make sure we can provide your replacement as quickly as possible. Always state your name and your order number on the returns slip, we may not be able to locate your order if this is not done.
Where a refund is requested for returned product(s) please note that a refund may take up to two weeks to show on your account that you used to pay with. Please allow for this time before contacting us.
Important: Refunds cannot be issued until we have received your returned goods. It is your responsibility to ensure we receive your returned product(s) back with us, we recommend that goods are returned via a tracked method.
We offer free UK returns on items returned to us within 14 days from dispatch to you. If you are returning from the UK Mainland, please use the Freepost address sticker provided on the delivery note. We always advise all our customers to obtain proof of postage from the post office. Freepost returns are not insured, should you wish to add additional insurance for peace of mind this at the time of posting, it is advised to add adittional insurance for returns with a value of £30 or over. The customer carries the responsibility to ensure that all items are returned to us. Please also consider the size of the bag with your return, we don't want returned items to be damaged by being stuffed in a bag too small.
Please mark on the outside of you parcel if it is a return or refund required as this will speed things up.
Please see our Terms and Conditions for full details on our returns policy.
Please ensure that your returned items from outside of the UK are returned to us via a paid for recorded postal service. Shipments to us have to be sufficiently stamped, if sufficient postage has not been paid for we reserve the right to deduct any charges from refunds due.
All items should be returned to our returns address below:
Bras & Honey LLP, RETURNS CODE: 'your order number', Unit 3, Hugh Business Park, Rossendale, BB4 7BT, UK
Please mark on the parcel that it is a customer return. as we are not responsible for any customs or tax duties on your returns.
Please use a postal service rather than a courier.
Print out a replacement Returns Form here
We will dispatch requested replacement items on the next working day, subject to stock availability. We will inform you regarding availability and estimated time of delivery, should your requested exchange item be out of stock. You will not be charged for any re-delivery within the UK.
Exchanges of higher value
If the value of your requested replacement items exceeds the value of your original order, we will process your exchange and provide you with a secure payment link. Your order will be released as soon as the additional payment has been received.
Exchanges of lower value
If you have requested a refund or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.
If you have requested a replacement and live in Europe or Rest of the World, we will send any additional exchange shipments to you at half the delivery cost. We will contact you by email for this additional payment which you will be asked to make via a secure payment link for the outstanding value. The exchange will be released as soon as payment is received.
Gift Boxes should not be included with any returns, and all our postage charges are non-refundable.
We now offer a full refund for sale items as long as they are returned to us within 14 days. If they arrive after this time we reserve the right to provide a credit note rather than refund.
Credit notes are occasionally applied if items are returned outside of the timeframe allowance, these can be redeemed against any in-stock items, but do not apply to postage charges. Credit notes are valid for 6 months from date of issue, and it is the customers responsibility to use the full value of the credit notes in the validity timeframe. Expired credit notes can no longer be used.
We will also offer a credit note if the customer does not state an exchange for returns of sale items or orders received by us that are over the returns timeframe allowance.
You must use the full credit note value as this code can only be used once. Credit notes can also not be used with any other promotional discount code.
Please note that all of the above is subject to our Terms & Conditions.
UK Inland Services